13770- UX Design Program Manager

Northbrook, IL 60062

Posted: 03/16/2023 Industry: IT/Software Development Job Number: 39620

Job Description

UX Design Program Manager

Location: NORTHBROOK, IL (Hybrid)
Duration: 9 Months+

Job Responsibilities:
Research Operations & Portfolio Management
• Understand and contribute to partner area business strategies, goals, products, and roadmaps.
• Lead and coordinate new work requests across stakeholders, framing opportunities to effectively prioritize and clearly define the UX engagement.
• Measure and define optimal staffing capacity, and operating models to facilitate healthy collaboration, design quality and workflow efficiency. This includes establishing and facilitating team rituals.
• Manage relationships with internal business and technology partners.
• Track and report on delivery performance and resource capacity.
• Standardize, measure, and optimize UX DesignOps & ResearchOps processes and tools to drive design quality and efficiency, providing operational support, including:
o Governance: support safe, legal, and ethical research & design by following and implementing risk and compliance policies, including guidelines for consent, privacy, and asset/information storage.
o Knowledge Management: help manage the processes and platforms for collecting, interpreting, and sharing insights by building and maintaining a repository for research & design.
o Participant Management: recruit, screen, schedule, compensate, and communicate with research participants and support development of participant pool.
o Research Democratization: empower non-researchers to study users by providing training, coaching, and continuous feedback; ensure democratized research follows best practices.
Talent, Process and Operational Effectiveness
• Care for our humans; lead improvements in hiring, onboarding, personal development and recognition practices.
• Communicate a clear understanding of design activities and value.
• Standardize, measure and optimize our design processes and tools to drive design quality and efficiency.
• Optimally leverage budgets; coordinate UX expense management and reporting.
Supervisory Responsibilities:
This job may have supervisory duties
Preferred Qualifications:
• Bachelor’s degree required.
• Five or more years of design program, operations, or account management experience in delivering digital solutions.
Certificates, Licenses, Registrations
• Agile Scrum Certification a plus, but not required.
• PMP or equivalent a plus, but not required.
Functional Skills:
• Consumer-centric predisposition and demonstrated relationship building experience.
• Polished communication and presentation skills; effective at navigating crucial conversations.
• Ability to understand data, analyze results and draw insights.
• Demonstrated collaborative, experimental and holistic approach to problem solving.
• Ability to work independently and apply strategic, systems thinking to maturing the UX practice.
• Experience organizing and adapting UX team practices within an agile scrum or XP environment.
• Experience administrating design tools (ex. Figma, InVision, Sketch, Axure, Zeplin, etc), research tools (ex. UserZoom, dScout, Qualtrics, etc.), and/or project management tools (ex. Jira, VersionOne, Quickbase, AirTable, etc) a plus.
• Knowledge of best practices for planning and executing human-centered design.
• Comfortable facilitating design thinking exercises (don’t worry if you haven’t done it before, in-house training is provided).


Job Requirements


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Cameron Pieczynski

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