25296- Financial Customer Service Representative

Posted: 11/24/2021 Industry: Other Job Number: 36567

Job Description


Financial Customer Service Representative

#AT – 25296

 

Location: Chicago, IL (Upon Reopening, Hybrid model – 3 days/week)

Duration: 12 months +

 

 

Job Description:
  • Provide 1st level support for all Benchmark data inquiries including licensing, routine client profile management and administration related to mergers & acquisitions, changes in billing instructions, contact changes, etc.
  • Support the Global Account Management team in processing any Benchmark data requests and licensing agreements
  • Liaise with finance and accounting to help solve any customer invoice disputes related to Benchmark reporting
  • Gather and provide feedback on Benchmark licensing use cases, policies and pricing
  • Aid the regional Data Licensing Manager, onboarding and account maintenance of new customer requests for CME Group, DME and S&P DJI data
  • Assist in ad-hoc projects and data cleanup

 

Job Requirements:
  • Microsoft Office experience
  • Experience with Salesforce and Service Cloud preferred
  • 1-3 years of experience within the financial industry or within a customer service or account management role
  • Ability to perform with quality and attention to detail
  • Highly responsive and client-orientated with strong commitment to client service

 

 

 

 

 

Job Requirements

Licensing

Meet Your Recruiter

Alexis Tunstall

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