41670- Communications Consultant- Hybrid

Riverwoods, IL 60015

Posted: 09/01/2022 Industry: IT/Software Development Job Number: 38762

Job Description

Communications Consultant- Hybrid



Location: Hybrid scheduled in Riverwoods, IL

Duration: 6 Months+



Job Responsibilities:
  • Ensure the accuracy of customer messaging in welcome kits/fulfillment kits (FFK’s) and Card billing Statements. Collaboration and strategy development of Marketing messaging creative with business units across the Portfolio Value Stream in the FFK channel.
  • This position requires project management skills, superior attention to detail, comfort managing multiple projects simultaneously and the ability to work cross functionally with other members of the team.
  • The ideal candidate is one who is comfortable working with Marketing, Operations, Compliance and Technology partners.



Mandatory Skills:
  • Collaborates with Business units on FFK communication channel strategy (including consulting on creative development and operational strategy)
  • Partners with key stakeholders to develop and finalize high level requirements for FFK projects
  • Maintain and enhance procedures for FFK processes and creative guidelines
  • Delivers messaging requirements to technical team for messaging in the Statement channel and performs install validation
  • Perform a peer review to ensure accuracy of the monthly Statement messaging targeting
  • Responsible for various operational channel processes (Rec ID and insert grid management) Research and strategize to decommission legacy processes
  • Manage/evolve team scorecard reporting – Review monthly metrics with the team



Desired Skills:
  • Strong communication skills
  • Ability to lead multiple projects simultaneously
  • Detail oriented
  • Operational excellence focused
  • Proven track record Self motivated
  • Strong ability to work cross functionally







Job Requirements


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Alaina Fisher

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