44617- Technical Analyst

Riverwoods, IL 60015

Posted: 03/06/2023 Industry: IT/Software Development Job Number: 39590

Job Description

Technical Analyst

Location: REMOTE
Duration: 9 Months+

Job Responsibilities:
  • Evaluate Client requirements against the scope of the project, identifying and addressing any product gaps for the implementation
  • Support the various testing phases, which include API integration, End to End testing, and User Acceptance
  • Directly support the Client’s developers with the integration to the API specification. Support and answer questions regarding specifications and how to develop code per the specification
  • Provide technical support to our Clients during all testing phases
  • Triage and troubleshoot client API issues
  • Assist with encrypting and decrypting API content
  • Perform direct gateway testing via submission of API requests via Postman
  • Assist with monitoring data management or utilities in the simulation environment
  • Validate Production moves, including certifications and keys for credential security
  • Review new API Specification, test, and internalize for Client Support
  • Execute on regression testing with the Client
  • Address and resolve testing defects both internally and with Client, working closely with internal support teams.
  • Responsible for managing Client expectations, ensuring satisfaction through responsiveness and effective communication.
  • Responsible for detecting potential issues, supporting the Clients and implementing solutions when issues threaten to delay the project timeline, business operations, or the overall relationship.
  • Responsible for documenting process flows, standard operating procedures (SOPs), implementation and training guides, and all other required internal/external materials for ongoing business needs.
  • This includes creating, utilizing, and enhancing documents/deliverables necessary for providing exceptional support services.

  • Bachelor’s degree and 7+ years related experience
  • Experience in the Financial Services or Payments industry (preferred) working in a developer integrations/technical analyst role.
  • Prior Client implementation experience required
  • Excellent verbal and written skills; demonstrated ability to create and deliver presentations that are both internal and Client facing
  • Experience in working with and integrating APIs (JSON) with external Clients required
  • Prior programming/development experience required
  • Prior experience with Postman required
  • Experience in defect tracking tools (i.e. Quality Center, JIRA) required
  • Prior functional testing experience required
  • Knowledge of “developer portals/sandbox environments” required
  • Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project, and Visio) experience required
  • Strong organizational, presentation, negotiation, interpersonal and consultative skills


Job Requirements


Meet Your Recruiter

Jonathan Turyna

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