8018- Zendesk Administrator

Dallas, TX 75201

Posted: 12/23/2022 Industry: IT/Software Development Job Number: 39349

Job Description

Zendesk Administrator

Location: REMOTE
Duration: 6 Months+

  • As a Zendesk Administrator, you will manage the Zendesk instance across multiple brands
  • Supporting day-to-day Zendesk operations and Zendesk integrations
  • You will help standardize and optimize configurations by utilizing best practices and lead initiatives of integrations with other applications within the company
  • You will monitor performance of automation, triggers, and workflows within the Zendesk instance
  • You will monitor and use performance data to identify pain points and efficiency opportunities
  • You will maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business
  • You will identify and test any assumptions related to the Zendesk platform
  • You will integrate additional apps and 3rd party systems as dictated by business needs
  • You will maintain subject matter expertise and historical documentation of Zendesk enhancements and releases
  • You will establish and maintain operating procedures for the administration of the platform that is consistent with overall company policies and guidelines

Required Skills:
  • You have 3+ years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations
  • You have excellent communications, analytical and teamwork skills
  • Ability to work cross functionally with customer success, engineering, and product teams
  • You have a proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions
  • You can translate business requirements into technical deliverables
  • You can communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
  • Have a metrics mindset: You believe success is a measured outcome, and have built Zendesk Explore dashboards to very clearly display KPIs
  • A bonus if you have Zendesk app development & API Experience along with Zendesk certifications or similar


Job Requirements


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Courtney Jones

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