MAKE Corporation
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8018- Zendesk Administrator
Dallas, TX 75201 US
Posted: 12/23/2022
2022-12-23
2023-04-22
Industry: IT/Software Development
Job Number: 39349
Job Description
Zendesk Administrator
#8018
Location: REMOTE
Duration: 6 Months+
Responsibilities:
Required Skills:
#8018
Location: REMOTE
Duration: 6 Months+
Responsibilities:
- As a Zendesk Administrator, you will manage the Zendesk instance across multiple brands
- Supporting day-to-day Zendesk operations and Zendesk integrations
- You will help standardize and optimize configurations by utilizing best practices and lead initiatives of integrations with other applications within the company
- You will monitor performance of automation, triggers, and workflows within the Zendesk instance
- You will monitor and use performance data to identify pain points and efficiency opportunities
- You will maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business
- You will identify and test any assumptions related to the Zendesk platform
- You will integrate additional apps and 3rd party systems as dictated by business needs
- You will maintain subject matter expertise and historical documentation of Zendesk enhancements and releases
- You will establish and maintain operating procedures for the administration of the platform that is consistent with overall company policies and guidelines
Required Skills:
- You have 3+ years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations
- You have excellent communications, analytical and teamwork skills
- Ability to work cross functionally with customer success, engineering, and product teams
- You have a proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions
- You can translate business requirements into technical deliverables
- You can communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
- Have a metrics mindset: You believe success is a measured outcome, and have built Zendesk Explore dashboards to very clearly display KPIs
- A bonus if you have Zendesk app development & API Experience along with Zendesk certifications or similar
Job Requirements
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