TC82- Application Support Engineer

Richardson, TX 75082

Posted: 09/23/2022 Industry: IT/Software Development Job Number: 38852

Job Description

Application Support Engineer
#TC82     Location: RICHARDSON, TX Duration: Contract to Hire

  Job Description:
  • Work as a member of highly effective Enterprise Application Support that supports over 450 banking applications/processes
  • Manage and Maintain Enterprise application SDLC
  • Review application logs and Enterprise application monitoring to pre-actively prevent application failures
  • Create documentation to be included in knowledge base of issues and resolutions
  • Works with 3rd party vendors and internal IT departments as appropriate to research and resolve problems
  • Work with internal business teams to establish application requirements and implementation expectations
  • Participate in critical major incident resolution and treat such events a top priority
  • Consistently demonstrate open collaboration with your teammates
  • Perform software upgrades and other Technology Lifecycle Management activities
  • Develop and maintain scripts for the team for proactive monitoring and automation

  • 5+ years of technical support experience with Windows and Linux environment
  • Windows Server, SQL Server, IIS / Tomcat, Active Directory, PowerShell/Python, Automation Scripting, SAML / SSO, Certificates, Citrix, SCCM
  • Experience with File Transfer Protocols (FTP, FTPS, SFTP) required.
  • Experience scripting with Python, PowerShell, VB scripts, etc. for automating manual processes and validations
  • Must have excellent customer service, telephone, listening and communication skills with IT and non-IT personnel
  • Experience tracking, researching, and documenting information for root-cause analysis
  • Maintain a high level of knowledge for application layer frameworks such as the OSI Model
  • Be able to track and document information regarding troubleshooting techniques
  • Ability and willingness to work overtime, participate in 24 hour on-call rotation
  • Ability to work on Agile projects with scrum and KANBAN

Job Requirements


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Alaina Fisher

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